Every message.One clear place to act.
WhatsApp, Instagram, and support tickets in one fast shared inbox. Badala keeps your team aligned and gives AI the routine work, without giving up human judgment.
A clean rhythm for every conversation.
Less tab switching. Less guessing who replied. Less time spent finding the context that should already be there.
Everything arrives in one queue
Messages keep their channel identity, but your team works from one ordered, searchable inbox with ownership, labels, and full history.
The right context sits beside the reply
Contact details, tags, prior conversations, media, notes, and assignments stay attached to the customer instead of scattered across tools.
Routine work moves, judgment stays human
Badala AI drafts or answers from your knowledge. When confidence drops or a customer needs care, the conversation moves to a person.
Fast when it knows. Human when it matters.
Your knowledge guides every answer. Badala can draft, send, or escalate, and the team can always see what happened and why.
The inbox can be the hub, not another silo.
Use the API and signed webhooks to keep your CRM, ERP, or internal tools in step with the conversation.
Explore integrations{
"event": "conversation.updated",
"channel": "whatsapp",
"status": "open",
"label": "warm-lead",
"assigned_to": "team-sales"
}- Signed webhook payloads
- Automatic retries
- Full delivery log
- REST API for your own workflows