A shared place to reply
Search conversations, exchange internal notes, use approved templates and keep track of what still needs a response.
THE CONNECTED TEAM INBOX
Conversations.
And the full picture.
A shared customer inbox for any business. Talk to customers on WhatsApp and Instagram. Keep their records, meetings and payments close, so your team can take the next step from the same conversation.
Business subscriptions. Your own workspace. On the web and iPhone .
NA
Noura A. Studio WhatsApp
OpenEXAMPLE CONVERSATION
Hi! Could we arrange a call to discuss the project?
Of course. Would tomorrow at 11 work for you?
Tomorrow at 11 works for me.
Customer context stays with the conversation
Reply to Noura…
+ /badala
One conversation, with the tools to follow through.
Interactive illustration. Sample data, not a live account.Context beside the chat
See connected customer profiles, opportunities, quotes and invoices. Open the original record when you need more detail.
A next step, within reach
Create a meeting or payment link from the chat. Use /badala to prepare a meeting request, then review and confirm it.
CONNECTED, NOT REPLACED
Your systems.
In the conversation.
Badala brings useful information into the inbox. Your CRM, calendar and payment provider remain the source for their own records.
Connections are configured per organization. Calendar access uses each person’s connected Google account. Features depend on the services and permissions you enable.
Read the integration guideSalesforce
Contact records, accounts, opportunities and quotes, with links back to Salesforce.
Xero
Customer invoices, payment status and downloadable statements of account.
Google Calendar
Personal and shared calendars, Google Meet links and scheduled WhatsApp reminders.
Hesabe
Generate a payment link in the chat and check its status with your connected gateway.
Google Sheets
Add a lead from a conversation to your organization’s connected spreadsheet.
JIDA
View linked profiles, customer information and payment history beside the chat.
Need another connection? Use the API and signed webhooks to connect your own tools. Payment link generation currently supports Hesabe.
/ Ask Badala EXAMPLE
/badala book an online meeting with this person tomorrow at 11 am, remind them 1 hour before and send the details.
PrepareReview Confirm
Meeting commands in English or Arabic. Nothing is booked or sent until you confirm the review.
HELPFUL AI. VISIBLE CONTROLS.
Less admin.
You make the call.
Use natural language to prepare a meeting, or work through the meeting form. Review the calendar, time, message and reminders before anything runs.
Access follows your workspace. Organization roles, channel access and calendar permissions still apply.
Messaging rules still apply. WhatsApp templates and reply windows are respected. Connected features do not bypass them.
A FEW PRACTICAL DETAILS
Before you open
your workspace.
Who is Badala for?
Badala is available to any business that needs a shared customer inbox, from small teams to agencies and larger organizations. Each business has its own private workspace. You do not need an affiliation with another customer or with Badala's operator.
How do subscriptions work?
Business plans start at 49 KWD per month, with larger team packages and annual options on our pricing page. We confirm your plan before activation. Workspace setup and billing are handled on the web with our team. Employees sign in to the free-to-download iPhone app using their existing workspace accounts. WhatsApp, AI and other provider costs are separate.
Which channels can my team use?
Badala supports WhatsApp Business, Instagram and support tickets. An organization administrator connects channels and manages access. Meta account eligibility and permissions are required for WhatsApp and Instagram.
Does every organization share the same connections?
No. Each organization configures its own CRM and payment connections. People connect their own Google account and choose from the personal or shared calendars they can access. You do not need to enable every integration.
What can /badala do today?
It prepares meeting requests from natural language in English or Arabic. You review the calendar, date, time, location, message and reminders before confirming. It currently supports meeting creation, not arbitrary commands across all your tools.
Can Badala send meeting reminders on WhatsApp?
Yes. You can schedule reminders one day and one hour before a meeting. Sending requires a connected WhatsApp channel, the appropriate approved templates and enabled calendar delivery. You review the details before scheduling.
How do I get access?
Choose Get started to request a workspace for your business. Our team checks your requirements and confirms the plan before activating it. Your business administrator then adds teammates and sets their access. If your business already uses Badala, ask its administrator for your account. The web and iPhone apps use the same login.
AT YOUR DESK. ON YOUR PHONE.
The same workspace,
wherever work finds you.
Set up a workspace for your business, then bring your team together on the web and iPhone. Already a customer? Sign in with your existing account.